Terms & Conditions

CONTRACT FOR THE RENDERING OF INDIVIDUAL LODGING SERVICES OR SHORT-TERM LODGING

CONTRACT FOR THE RENDERING OF INDIVIDUAL LODGING SERVICES OR SHORT-TERM LODGING UNDER THE FEDERAL LAWS OF THE GOVERNMENT OF MEXICO AND THE STATE LAWS OF THE GOVERNMENT OF THE STATE OF YUCATAN, ENTERED INTO BY YUCATAN HOME RENTALS, HEREINAFTER REFERRED TO AS “YHR”, THE LEGAL REPRESENTATIVE OR OWNER, HEREINAFTER REFERRED TO AS “THE SERVICE PROVIDER”, AND BY THE OTHER PARTY, HEREINAFTER REFERRED TO AS “THE GUEST”, WHO WILL BE JOINTLY REFERRED TO AS “THE PARTIES”, IN ACCORDANCE WITH THE FOLLOWING DECLARATIONS AND CLAUSES:

DECLARATIONS


I. THE PROVIDER OF SERVICES” declares that:

a) It is a natural person of Mexican nationality with legal capacity to bind under the terms of this Contract.

b) That he/she is the legitimate owner OR REPRESENTATIVE of the real estate under lease.


c) Its domicile is located at Calle 43, number 455, Colonia CENTRO, Delegación MERIDA, Postal Code 97000, in MEXICO , which is indicated as conventional domicile for all legal purposes of this Contract.


d) It has the infrastructure, its own elements, technical resources and trained personnel to comply with its obligations, in accordance with the provisions of this Contract.

e) For the attention of doubts, clarifications, complaints or to provide orientation services, it indicates the domicile located in 43 455 CENTRO, MERIDA YUC MEXICO 97000, telephone +529999580414 and e-mail juan@yucatanhomerentals.com , with an attention schedule from 10:00 hours to 17:00 hours.


II.Declares “The Guest” that:

a) To be a natural person of Mexican or Foreign nationality who has legal and economic capacity to be bound under the terms of this contract.

b) FOR NATIONAL GUESTS (MEXICANS). That he/she HAS an official, valid and in force identification issued by the Mexican government, is registered in the Federal Taxpayers Registry or is in legal situation in order to be able to contract services.

FOR FOREIGN HOMESPIDES: That he/she HAS an official, valid and current identification issued by the government of the country of origin, and in case of being required, he/she must prove with the corresponding documentation his/her legal stay in Mexico.

c) Your residence address for any situation that may arise during your stay is the one written at the time of your registration, if it is different it is necessary to notify and provide YHR, representatives or the Owner a new physical address.

d) Your e-mail address is .


By virtue of the above Declarations, “The parties” agree to be bound in accordance with the following:

CLAUSES


FIRST.- CONSENT.- The parties express their willingness to enter into this Agreement whose legal nature is the provision of lodging service or short-term accommodation, so that YHR, its representatives, or owner, is obliged to make available to the guest, the property as stipulated in the registration card and the guest accordingly, to pay a certain and determined price.

SECOND.- OBJECT: The object of this Contract is the lodging service, whose characteristics and costs are indicated in the Registration Card.

THIRD – PRICE OF THE SERVICE – The parties agree that the total price to be paid by The Guest as consideration for the Lodging Service is the amount stipulated in the Registration Card, which is an integral part of this Agreement.

The amount indicated in the Registration Card contemplates all the amounts and concepts referring to the Lodging Service; therefore, it is obliged to respect at all times said cost without being able to charge another amount or condition the provision of the contracted Lodging Service to the acquisition of another service not required by The Guest.

FOURTH – FORM AND PLACE OF PAYMENT – The guest shall make the agreed payment for the lodging service indicated in the Registration Card, in the terms and conditions agreed upon, which may be in cash, debit card, credit card, bank transfer, at the domicile of YHR, its representatives or the owner, in local currency, without prejudice to the possibility of making it in foreign currency at the exchange rate published in the Official Journal of the Federation on the day the payment is made.

YHR, its representative, or the owner is obliged to issue and deliver to the guest the corresponding invoice, consumption note or fiscal document that covers the charges made for the provision of the lodging service in accordance with the corresponding legislation.

FIFTH – RECEPTION AND DEPARTURE FROM THE PROPERTY – Yucatan Home Rentals, ses directeurs et/ou le propriétaire.shall provide the guest with the room no later than 16:00 (sixteen) hours on the day of arrival. The guest shall vacate the room no later than 11:00 (eleven) a.m. on the day indicated on the Registration Card, The guest shall be entitled to a tolerance period of 60 (sixty) minutes from the check-out time to vacate the room free of charge.

SIXTH.- COMPLEMENTARY SERVICES: As a complement to the Lodging Service, YHR, its representatives or the owner, may provide and/or render additional services to The Guest, whether indicated or not in this contract, which must be fully clear and specified, as well as the prices of the services, and which under no circumstances shall be charged to The Guest without his/her consent. Such additional services shall be noted on the Registration Card.

The lodging service does not include the price of food and beverages if it has not been contracted as a package, nor other charges derived from consumption made by The Guest; in the event that the Registration Card indicates a specific plan for the payment of food, The parties shall be subject to the provisions therein.

SEVENTH. OBLIGATIONS OF THE PARTIES. YHR, ITS PRINCIPALS AND/OR THE OWNER ARE OBLIGED TO:
a) Comply with the provisions of this Contract.

b) Deliver the reservation confirmation to the guest.

c) To provide the necessary information requested by The Guest in connection with this Agreement.

d) Inform The Guest of the prices, rates, conditions, characteristics and total cost of the Lodging Service that is the object of this Agreement.

e) Inform The Guest of any restriction or prohibition applicable within the propertie in order to make it effective.


THE GUEST IS OBLIGED TO:

a) Comply with the provisions of this Contract.

b) Make payments in accordance with the terms of this Agreement.

c) Respect and make their companions obey what is established in the Regulations of YHR, ITS REPRESENTATIVES AND/OR THE OWNER.

EIGHTH – INTERNAL REGULATIONS OF YHR, ITS REPRESENTATIVES AND/OR THE OWNER – The parties agree that the use of the facilities (in addition to the provisions of this Agreement), is subject to the provisions of the Internal Regulations of THE OWNER OR THE OWNER.

At the time of signing this contract, YHR, its representatives and/or the owner informs The Guest that the Internal Regulations of YHR, ITS REPRESENTATIVES AND/OR THE OWNER contain provisions of legal importance, whose knowledge and acceptance by The Guest is essential for him/her to be in a position to make decisions regarding the activities he/she decides to carry out during his/her stay. Therefore, The Guest is hereby informed that in the event that, for any reason whatsoever, the said regulations shall be IN THE OWNER or the guest has any doubt about the same, shall have the right to request the Rules and Regulations to the staff of YHR, ITS REPRESENTATIVES AND / OR THE OWNER.

INTERNAL RULES AND REGULATIONS OF YHR, ITS REPRESENTATIVES AND/OR THE OWNER

All guests staying at the YHR, its principals and/or the owner, during their stay, shall be subject to these rules and regulations.


– The YHR, its principals and/or the owner will not be responsible for valuables, documents, jewelry, money, etc., left in the rooms or public areas, if they are not deposited in the safety deposit boxes.

– The reservation holder must be at least 25 years old.

– Check-out time will be at 11:00 am. If you wish to change the check-out date, please notify us and make the corresponding arrangements at the reception desk.

– Damages caused to furniture and decorations will be charged to the propertie and will be duly verified.

– Furniture shall not be moved from the property to any part of the property.

– All persons occupying a room must check in beforehand.

– The YHR, its representatives and/or the owner reserves the right of admission for visitors received at THE PROPERTY.

– Pets are not allowed in the rooms of the YHR, its principals and/or the owner, except for those assisting handicapped persons AND/OR previously authorized.

– For the comfort of our guests it is not allowed any alteration to the order of public areas or rooms.

– Please do not remove towels from the property.

– The beaches are federal property and YHR, its representatives and/or the owner is not responsible for incidents occurring in those areas.

– It is not recommended to use the beach before sunrise or after sunset.


– Smoking is prohibited inside the property rooms and surrounding areas.

– The access and use of any type of weapon is strictly prohibited.

– The guest is responsible for respecting these regulations. In case of damage, he/she shall pay the cost of repair or replacement.

– It is the guest’s obligation to keep their conversations in a moderate tone so as not to disturb the rest of the other guests.

– It is strictly prohibited the use, consumption, purchase and sale of drugs and / or substances classified as illegal use in the State of Yucatan and Mexico.

– The celebration of family events beyond the guest capacity of the property is strictly prohibited.

– It is strictly forbidden to hold parties, family, profit or commercial events without prior written authorization from YHR, its representatives and/or the owner.

– It is strictly forbidden to make noise, install or introduce loudspeakers that produce sound beyond 30 decibels.


NINTH: CANCELLATION POLICY: Cancellations must be made in the same manner in which the reservation was made and YHR, its principals and/or the owner must respond within two business days:

Parties may request cancellation of the Hosting Service at any time by making a full refund for cancellations made up to 30 days prior to arrival. If the reservation is made less than 30 days prior to arrival, guests will receive a full refund provided they cancel within 48 hours of booking and at least 14 days prior to the start of the stay. After that time, guests receive a 50% refund if they cancel before 14 days prior to arrival. After this period, they do not receive any refund.

TENTH. GROUNDS FOR TERMINATION – The following are grounds for termination:

a) That any of the parties does not comply with the stipulations of this Contract.

b) That YHR, its representatives and / or the owner intends to make charges not agreed to what was requested by the guest.

c) That the lodging service does not correspond to what was agreed and/or requested by the guest.

d) The guest violates the provisions set forth in the Regulations of YHR, its representatives and/or the owner.

In the event of termination of this Agreement, the defaulting party shall pay the conventional penalty.

Eleventh – CONVENTIONAL PENALTY and SANCTIONS – In case of breach by any of the parties to the obligations under this contract, the party in breach shall be liable to the conventional penalty equivalent to 20% (twenty percent) of the total price of the hosting service excluding Value Added Tax (VAT).

This penalty is stipulated for the simple breach of the obligations and that the provision of the Lodging Service is not provided in accordance with the provisions of this Agreement, which could incur both the guest and YHR, its representatives and / or the owner.
In the event that the parties require the payment of the conventional penalty for any of the assumptions indicated in Clause Tenth, they shall request in writing the payment of such penalties, and the defaulting party shall make the payment within 5 (five) business days after having received such request. The payment of the conventional penalty by YHR, its representatives and/or the owner shall be up to a maximum limit of the total net amount of the rent including Value Added Tax (VAT).

The conventional payment by the guest, will be calculated based on the violation of the rules, misconduct, irresponsibility, voluntary or involuntary accidents and/or damages incurred in the property during your stay, so there is no specific limit on the repair of the damage.

In the event that YHR, its representatives and/or the owner do not provide the guest with the lodging service under the conditions and specifications agreed upon in this contract, YHR, its representatives and/or the owner shall provide the guest with a lodging service similar to the one agreed upon, with the same conditions and characteristics. Likewise, YHR, its representatives and/or the owner shall provide the guest with the transfer, free of charge, to the substitute lodging in the event that it is located in another establishment.

In the event of serious misconduct in the opinion of YHR, its representatives and/or the owner, or violation of the regulations, the guest and his companions may be subject to immediate removal from the property without the right to any type of retribution until they are presented and placed at the disposal of the competent authorities.

The means to be used for the payment of penalties and sanctions shall be cash, credit and debit cards, bank transfers exclusively in Mexican pesos (National Currency).


TWELFTH: FORTUITOUS CASE AND FORCE MAJEURE – Fortuitous case or force majeure is understood as those facts or events beyond the control of the parties, provided that such facts or events are unforeseeable, irresistible, insurmountable, current and do not come from any negligence or provocation of any of the parties.

When the Hosting Service is not provided due to an act of God or force majeure, the Guest shall be entitled to a full refund of the payments made. In the event that the Lodging Service has been partially rendered, The Guest shall only be entitled to be reimbursed the proportional part of the Service not rendered, for which the reimbursement shall not be less than one third of the total cost of the Lodging Service.


THIRTEENTH.- PRIVACY NOTICE.- Prior to the signing of this Agreement and in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, YHR, its representatives and/or the owner informed the guest of the privacy notice, which is located at , as well as the procedure for exercising the rights of access, rectification, cancellation and opposition to the processing of personal data (hereinafter “ARCO” rights).

FOURTEENTH – JURISDICTION – For all matters relating to the interpretation, application and compliance with this Agreement, The parties agree to submit themselves administratively to the Federal Consumer Protection Agency, and in the event of any remaining differences, to the jurisdiction of the competent courts of (the place where this Agreement is executed).